Get in touch, we're here to help!

At Qalmie, you come first — on the good days and the bad ones. Questions about your cap, your order, or whether it's right for you, just ask. We're a small team and we read everything.

Please don't contact us through PayPal. Messages sent there don't reach our support team.

Customer support hours

Monday to Friday, 9am to 5pm ET.

We usually reply within 24 hours. During launches and holidays it can take up to 48.

Having an issue with your order? Fill out the form below and our support team will sort it fast.

Include your order number in the message.

Frequently Asked Questions

local_shipping

When will I get my order?

Ships within 1–3 business days from our US fulfillment partner. Delivery is typically 5–8 business days after. Your tracking number is in your shipping email. If it hasn't moved in 10 business days, message us with your order number and we'll chase it.

our tracking number is in the shipping confirmation email we send when your order leaves the warehouse, usually 1–3 business days after you order. Check spam and promotions if you don't see it. Tracking can take 2–5 business days to show movement after you receive it. If it hasn't updated in 10 business days, message us with your order number and we'll chase it.

Email us within 90 days of delivery with your order number and a line saying it didn't help. That's it. No return, no photos, no forms. We'll confirm within 24 hours and refund to your original payment method, which usually shows in 5–10 business days depending on your bank.

Message us right away with your order number and the correct address. If your order hasn't shipped yet, we'll fix it, no problem. If it's already on its way, we can't redirect it — but if it comes back to us we'll reship it to the right address free of charge. If it's delivered to the wrong address and not returned, we'll send a replacement at cost.

Get in touch