Shipping policy

Shipping Policy

Thank you for shopping with Qalmie. Here's everything you need to know about how we get your order to you.

Order Processing
Orders are processed within 3–5 business days, or 1–3 business days with Priority shipping (excluding weekends and holidays) after you receive your order confirmation email. You'll get a second email with tracking once your order ships. During high-volume periods or promotions, processing may take slightly longer.

Shipping Times
Estimated delivery times after processing:

  • United Kingdom: 7–12 business days
  • United States — Standard shipping (free): ships in 3–5 business days, arrives in 7–10 business days
  • United States — Priority shipping ($5.95): ships in 1–3 business days, arrives in 5–7 business days
  • Canada: 8–14 business days
  • Europe: 8–15 business days
  • Rest of world: 10–20 business days

Delivery times are estimates and begin from the date of dispatch, not the order date. They are not guaranteed and may vary due to carrier delays, customs, weather, or peak seasons.

Shipping Rates
Calculated at checkout. Any applicable rates are shown at checkout before payment.

Order Tracking
Once dispatched, you'll receive a tracking number by email. Please allow 2–5 business days for tracking to update after you receive it. If it hasn't updated after 7 business days, contact us at d.hindsofficial@gmail.com.

Customs, Duties & Taxes
Qalmie is not responsible for any customs fees, import duties, or taxes applied to international orders. These are set by your local customs office and are the customer's responsibility.

Delays
We're not liable for delays caused by carriers, customs, incorrect addresses, or events outside our control. If your order is significantly delayed, reach out and we'll help track it down.

Wrong or Incomplete Address
Please double-check your shipping address at checkout. We're not responsible for orders sent to an incorrect or incomplete address provided by the customer. If the package is returned to us, you'll be responsible for reshipment costs.

Lost or Stuck Packages
If tracking shows no movement for 10+ business days, contact us at d.hindsofficial@gmail.com and we'll investigate with the carrier. We'll resend or refund orders confirmed lost in transit.

Questions?
Email us at d.hindsofficial@gmail.com and we'll respond within 24–48 hours.